Refund & Return Policy

Last updated: 25 October 2026

This policy explains how refunds, store credit and cancellations work at ChicZiba. Items must meet the conditions in our Return & Exchange Policy to be accepted back.

How approved returns are settled

Approved returns are settled as an exchange or ChicZiba store credit. We do not offer cash refunds for change-of-mind returns.

When we issue a cash refund

• Your item arrived damaged, defective or wrong and we cannot replace it because it is out of stock.
• We cancel your order (for example, if a product is unavailable).

Cash refunds are sent by bank transfer, JazzCash or Easypaisa within 7–17 working days after we receive and inspect the item.

Store credit

Store credit is issued as a discount code for the value of the returned item(s), excluding original delivery charges. It can be used on any product at chicziba.com and is valid for 90 days from the date it is issued.

Delivery charges

Original delivery charges are non-refundable, except when the item was damaged, defective or wrong.

Order cancellations

You can cancel your order free of charge before it is dispatched by contacting us on WhatsApp or email. Once dispatched, an order can’t be cancelled; please follow the exchange process instead.

Refusing a Cash on Delivery parcel at the door is treated as a cancellation, and we may ask for advance payment on future orders.

Contact us

Email: chicziba@chicziba.com
WhatsApp: +92 336 0340290
ChicZiba, Khayaban-e-Zafar Shaheed, DHA Phase 7 Extension, Karachi, Pakistan