Return & Exchange Policy

Last updated: 25 October 2026

We want you to love your ChicZiba outfit. If something isn’t right, you can exchange it within 7 days of delivery.

Eligibility

  • Unstitched fabric must be unused, uncut, unstitched and unwashed.
  • All pieces of the suit (shirt, dupatta, trouser) must be returned together, with the original packaging, tags and invoice.
  • Ready-made stitched items must be unworn, unwashed and have tags attached.

Items that can’t be exchanged

  • Fabric that has been cut, stitched, washed or altered.
  • Items damaged after delivery.
  • Requests made more than 7 days after delivery.
  • Suits stitched to order through our stitching service (standard size or custom measurements), unless there is a stitching fault.

Slight colour differences between website photos and the actual fabric can happen because of lighting and screen settings, and are not considered a defect.

Damaged, defective or wrong item?

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with clear photos (an unboxing video helps us resolve it faster). We will replace it at no cost to you, including all shipping.

Stitched-to-order suits

Suits stitched to order are made specially for you, so they can’t be returned, exchanged or refunded for change of mind or fit preferences. If there is a stitching fault (for example, the garment doesn’t match the size or measurements you gave us), contact us within 48 hours of delivery with photos and we will alter or re-stitch it free of charge.

How to request an exchange

  1. Message us on WhatsApp or email with your order number and the reason for the exchange.
  2. We will confirm whether the item is eligible and share the return address.
  3. Send the item back to us via any courier service.
  4. Once we receive and inspect it (usually 2–3 working days), we will dispatch your replacement or issue store credit.

Return shipping costs

  • Change of mind, size or colour exchange: the customer pays the return shipping and the delivery charge for the replacement.
  • Damaged, defective or wrong item: ChicZiba pays all shipping costs.

For details on store credit, refunds and cancellations, see our Refund & Return Policy.

Contact us

Email: chicziba@chicziba.com
WhatsApp: +92 336 0340290
ChicZiba, Khayaban-e-Zafar Shaheed, DHA Phase 7 Extension, Karachi, Pakistan