Privacy Policy

Last updated: 25 October 2026

ChicZiba (“we”, “us”) runs chicziba.com. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.

Information we collect

  • Contact and delivery details: your name, phone number, email address and shipping/billing address when you place an order or create an account.
  • Order details: the products you buy, order value and payment method. We never store card numbers.
  • Messages you send us by WhatsApp, email or our contact form.
  • Browsing data: IP address, device and browser type, pages viewed and actions taken on our site, collected through cookies and similar technologies.

How we use your information

  • To process, deliver and support your orders, including order confirmations and status updates by SMS, WhatsApp or email.
  • To handle exchanges, returns and customer service requests.
  • To send offers and new-collection updates by email or WhatsApp if you have subscribed. You can unsubscribe at any time using the link in our emails or by messaging us.
  • To improve our website, prevent fraudulent or fake orders, and measure our advertising.

Cookies and advertising

We use cookies and similar tools from Meta (Facebook and Instagram) and Google to understand how visitors use our site and to show relevant ads. You can control cookies in your browser settings and manage ad preferences in your Facebook, Instagram and Google account settings.

Who we share information with

We do not sell your personal information. We only share it with service providers who help us run our store, and only as much as they need:

  • Courier and delivery partners (PostEx within Pakistan, SkyNet for international orders) to deliver your order and collect Cash on Delivery payments.
  • Our website hosting and e-commerce providers.
  • Our email and messaging providers (such as Omnisend) to send order and marketing messages.
  • Advertising and analytics partners (Meta and Google).
  • Government or law-enforcement authorities where required by the laws of Pakistan.

How long we keep your information

We keep order records for as long as needed for delivery, exchanges, accounting and legal purposes. You can ask us to delete your account and marketing data at any time.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below and we will respond within 7 working days.

Security

Our website uses a secure (HTTPS) connection, and access to customer data is limited to the people who need it to fulfil orders. No online service is completely secure, but we take reasonable steps to protect your information.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.

Contact us

Email: chicziba@chicziba.com
WhatsApp: +92 336 0340290
ChicZiba, Khayaban-e-Zafar Shaheed, DHA Phase 7 Extension, Karachi, Pakistan